DELIVERY UPDATE

Due to the Bank Holidays on the 25th and 26th December, there will be no deliveries made on these days. Deliveries will resume as normal on the 27th December.

Or search through these topics...

Where is my order?

Enter your order number.
Pssst...It's on your order confirmation or dispatch email

  • Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

    If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number.
        Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

        Northern Ireland

        Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

      • Why is my order late?

        Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late (Same Day Delivery cut off is 11pm). Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up.

      • Can I cancel or edit my order?

        Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please contact us via your preferred contact option in Help & Support.

        To help us get this fixed for you as soon as possible, when you first contact us please include the following information:

        • Your name
        • Order number
        • Product name and code
        • Picture of the fault
        • Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via Email please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • How do I return?

        UK & INTERNATIONAL RETURNS

        UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount.

        For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        Ready to Return?

        Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).

        Please note, only Karen Millen items can be returned using the Returns Portal, Karen Millen partnered brand items must be returned via the third party's returns process.

        START A RETURN
        • 1
          Repack your items.

          For Karen Millen partnered brand items, please follow the vendors returns guidelines.

        • 2
          Login to our returns portal (click 'start a return' below). Or follow the vendors instructions for returning.

          You will need your order number and email address.

        • 3
          Select your preferred return option (Print returns label at home or in store options).

          For Karen Millen partnered brand items, please follow the vendors returns guidelines.

        • 4
          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us
        • 5
          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        Good to know...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • How long do I have to return?

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Yes, just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

        If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund. Please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number.
      Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      Northern Ireland

      Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

    • Delivery options & times
      KAREN MILLEN PREMIER - free next day delivery for a year only £7.99


      Delivery option Delivery times Delivery cost
      UK Standard Delivery Up to 3 - 5 working days (Delivery days Monday to Saturday) £4.99 per order
      UK Next Day Delivery Order before 11pm Monday to Sunday to receive your order in up to 1 working day (Delivery days Monday to Sunday) £6.99 per order
      Evri Standard Parcel Collection Up to 4 working days  (Delivery days Monday to Saturday) £4.99 per order
      Evri Next Day Parcel Collection Collection next day, arriving in shops after 12pm if ordered before 10pm (Delivery days Monday to Saturday) £6.99 per order
      Asda Next Day Parcel Collection Order before 10pm for next day collection, (Delivery is Monday - Saturday) £6.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Can I change the delivery address on my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

    • Missing item(s) from my order?

      If you are missing 1 or more of the items you have ordered it may be down to the following:

      • You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing.
      • The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.
      • If it is a small item, please check in and amongst the other products in case it is hiding.
      • You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update.

      If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.

    • Why is my order late?

      Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late (Same Day Delivery cut off is 11pm). Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here and have your order number ready.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up.

    • Can I cancel or edit my order?

      Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.

    • I have already returned some items from my order and paid £2, why are you charging me again?

      You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns cost, its best to return your items in one parcel.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.

    • My parcel is in the Republic of Ireland but I live in Northern Ireland?

      Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

    • Will I be charged customs and imports duties?
  • Returns & Refunds
    • What is your returns policy?

      You've got 28 days to send something back to us from the day you receive it.

      - Items must be returned in a new and unused condition.

      - Items must have all tags attached.

      - Pierced jewellery cannot be returned for health and hygiene reasons.

      - Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      - Beauty products cannot be returned for hygiene reasons.

      - Shoes must be tried on indoors.

      - Please obtain proof of postage just in case your order is lost on its way back to us.

      - If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.


      Ready to Return? Click here

      For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.


      Any orders made between 11th November - 14th December can be returned until 13th Jan

    • How do I return?

      UK & INTERNATIONAL RETURNS

      UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount.

      For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

      Ready to Return?

      Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).

      Please note, only Karen Millen items can be returned using the Returns Portal, Karen Millen partnered brand items must be returned via the third party's returns process.

      START A RETURN
      • 1
        Repack your items.

        For Karen Millen partnered brand items, please follow the vendors returns guidelines.

      • 2
        Login to our returns portal (click 'start a return' below). Or follow the vendors instructions for returning.

        You will need your order number and email address.

      • 3
        Select your preferred return option (Print returns label at home or in store options).

        For Karen Millen partnered brand items, please follow the vendors returns guidelines.

      • 4
        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us
      • 5
        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

    • When will I receive my refund?

      On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

      If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund. Please get in touch by going to the Contact Us tab on this page.

       
    • How long do I have to return?

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      Yes, just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I’ve paid with Clearpay – How do returns & refunds work?

      You've got 28 days to send something back to us from the day you receive it. Click here to start a return.

      A payment is due on my invoice but I haven’t received by refund yet?

      If you've returned items from an order paid for with ClearPay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the ClearPay app. Just follow the steps below:

      1. From the Orders Details menu, select Returning an Order.

      2. Following the prompts, enter the order details as instructed.

      On average a ClearPay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.

      If you have any questions about extending your invoice, please contact Clearpay. Karen Millen aren't able to extend your invoice.

      I’m returning part of my order but keeping some item, how will this affect my invoice?

      The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. It takes up to 24 hours from your refund being processed by us for your invoice to be updated.

      If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from ClearPay for the items that you have returned.

      As per our policy, UK returns are chargeable therefore if you do not have a premier delivery subscription, there will be an outstanding charge of £1.99 on your invoice that would need to be covered by you. (Returns are free for customers with a premier delivery subscription)

       
    • I can't see the refund on my bank statement

      On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system.

      For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

      You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.

      If you have been unable to locate your refund and 28 days have passed since you ported your return, please get in touch by going to the Contact Us tab on this page.

       
    • I’ve paid with Klarna – How do returns & refunds work?

      You've got 28 days to send something back to us from the day you receive it. Click here to start a return.

      A payment is due on my invoice but I haven’t received by refund yet?

      If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app.

      On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.

      If you have any questions about extending your invoice, please contact Klarna Customer Service. Karen Millen aren't able to extend your invoice.

      A payment is due on my invoice but I haven’t received by refund yet?

      The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. It takes up to 24 hours from your refund being processed by us for your invoice to be updated – we’ll send you an email as soon as your refund has been processed.

      If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned.

      As per our policy, UK returns are chargeable therefore if you do not have a premier delivery subscription, there will be an outstanding charge of £1.99 on your invoice that would need to be covered by you. (Returns are free for customers with a premier delivery subscription)

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reason, once the seal has been opened on fashion face masks, cosmetics or pierced jewellery, these items can no longer be returned.

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

    • Have you received my returned item(s)?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
    • There wasn't a delivery note in my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click here

    • I have already returned some items from my order and paid £2, why are you charging me again?

      You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. To save on returns cost, its best to return your items in one parcel.

    • I have received a faulty or an incorrect item, would there be a charge to return?

      If you have received a faulty or an incorrect item, please contact customer services.

    • International returns

      For International returns, your return charge will be deducted from your refund, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

    • I have an outstanding balance of £2 on my Buy Now, Pay Later invoice (Klarna, Clearpay), how would I pay for this?

      As per our policy, returns are chargeable therefore the outstanding £2 charge on your BNPL invoice would need to be covered by you.

  • Brexit
    • I don’t have a printer; how do I return?
    • My parcel shows that it is being checked by customs?
    • Will I be charged export fees to send an item back from Europe to the UK?
    • The tracking shows that my parcel is in another country?
    • Will I need to pay duty or tax on my order?
  • Payments & Promotions
    • Promotions & discounts

      If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.

      Having issues redeeming your discount?

      • - Your code might have expired.
      • - You can only use one code at a time.
      • - Some of our codes only work when you select a specific delivery option such as our next-day delivery service.
      • - Double check you haven't mistyped the code.
      • - Check you've only picked products valid in the promotion.
    • How do I use a gift voucher?

      Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

      Please note, gift cards are not currently available for purchase but will be back up and running soon.

    • Klarna

      PAY LATER IN 30 DAYS OR IN 3 PAYMENTS, INTEREST-FREE.

      Three equal payments are automatically collected every 30 days from your debit or credit card. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh!

      All you need is:

      An UK credit or debit card

      To be over 18 years of age

      A UK residents address

      Klarna's Pay Later in 30 days or in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

      For a full list of FAQs please click here

      Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.

      Karen Millen acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]

      Customer Service

      For customer service queries you can contact the Klarna customer service team here


      Click here for Klarna Terms and Conditions.


    • Clearpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 equal fortnightly installments, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Clearpay as your payment method at checkout.

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK residents address

      Customer Services

      Clearpay Customer inquiries will be addressed by the Customer Support team here:help.clearpay.com

      Clearpay is unavailable to App Customers.


      For a full list of FAQs please click here

      See T&C's for further details


      Please see here for Clearpay Terms of Service.

      Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply.

      Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future.

      We encourage you to use Clearpay responsibly.

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a Karen Millen voucher/gift certificate, then yes we accept those.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

    • PayPal

      PAY IN 3 PAYMENTS

      Pay in 3 interest-free payments on orders between £30-£2000. Your plan will last 2 months in total. The first payment will be due at the time of purchase, followed by 2 further payments due each month after that.Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and possible impact to your credit score. It may not be suitable for everyone.

      All you need is:

      To be over 18 years of age + living in the UK

      To have a UK issued debit card

      To have a good credit history

      For a full list of FAQs please click here

      Customer Service

      For customer service queries you can contact the PayPal customer service team here


    • Payment issues

      Payment Error

      If you're experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Karen Millen account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

  • Size Guide

      International Conversion

      IN CM

      SIZE XS S M L
      UK 4 6 8 10 12 14 16 18
      IE/EU 4 6 8 10 12 14 16 18
      FR 32 34 36 38 40 42 44 46
      DE 30 32 34 36 38 40 42 44
      IT 36 38 40 42 44 46 48 50
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18
      RU 38 40 42 44 46 48 50 52

      Body Measurements

      SIZE 4 6 8 10 12 14 16 18
      Bust
      Waist
      Hip

      IN CM

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE L XL 2XL 3XL
      UK 16 18 20 22 24 26 28 30
      IE/EU 16 18 20 22 24 26 28 30
      FR 44 46 48 50 52 54 56 58
      DE 42 44 46 48 50 52 54 56
      IT 48 50 52 54 56 58 60 62
      USA/CA 12 14 16 18 20 22 24 26
      AUS / NZ 16 18 20 22 24 26 28 30
      RU 50 52 54 56 58 60 62 64

      IN CM

      Body Measurements

      SIZE 16 18 20 22 24 26 28 30
      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE XS S M L
      UK 4 6 8 10 12 14 16 18
      IE/EU 4 6 8 10 12 14 16 18
      FR 32 34 36 38 40 42 44 46
      DE 30 32 34 36 38 40 42 44
      IT 36 38 40 42 44 46 48 50
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18
      RU 38 40 42 44 46 48 50 52

      Body Measurements

      SIZE 4 6 8 10 12 14 16 18
      Bust
      Waist
      Hip

      IN CM

      WOMENS LEG LENGTH (INSEAM) guide only

       
      To fit measurement
      Micro Short
      Mini Short
      Short Culottes
      City Shorts
      Knee Length
      Long Culottes
      Extreme Crop
      Cropped
      Ankle Length
      Full Length

      SKIRT LENGTHS (FROM NATURAL WAIST) guide only

       
      Micro mini
      Mini
      Above the Knee
      On the Knee
      Below the Knee
      Mid Calf (Midi)
      Ankle Length (Midaxi)
      Maxi - Flat Foot
      Maxi - Heeled

      DRESS LENGTHS (FROM SHOULDER) guide only

       
      Mini Dress
      Short Dress
      Above Knee
      On the Knee
      Below Knee
      Mid Calf (Midi)
      Ankle Length (Midaxi)
      Maxi - Flat Foot
      Maxi - Heeled

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE XS S M L
      UK 4 6 8 10 12 14 16 18
      IE/EU 4 6 8 10 12 14 16 18
      FR 32 34 36 38 40 42 44 46
      DE 30 32 34 36 38 40 42 44
      IT 36 38 40 42 44 46 48 50
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18
      RU 38 40 42 44 46 48 50 52

      Body Measurements

      SIZE 4 6 8 10 12 14 16 18
      Bust
      Waist
      Hip

      IN CM

      LEG LENGTHS (INSEAM) guide only

       
      Micro Short
      Mini Short
      Short Culottes
      City Shorts
      Knee Length
      Long Culottes
      Extreme Crop
      Cropped
      Ankle Length
      Full Length

      SKIRT LENGTHS(FROM NATURAL WAIST) guide only

       
      Micro mini
      Mini
      Above the Knee
      On the Knee
      Below the Knee
      Mid Calf (Midi)
      Ankle Length (Midaxi)
      Maxi - Flat Foot
      Maxi - Heeled

      DRESS LENGTHS (FROM SHOULDER)guide only

       
      Mini Dress
      Short Dress
      Above the Knee
      On the Knee
      Below the Knee
      Mid Calf (Midi)
      Ankle Length (Midaxi)
      Maxi - Flat Foot
      Maxi - Heeled

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      bra
      UK 32B 32C 34B 34C 34D 36C 36D
      EUROPE EUR 70B 70C 75B 75C 75D 80C 80D
      USA/CANADACA 32A 32B 34A 34B 34C 36B 36C
      AUS / NZ 10B 10C 12B 12C 12D 14C 14D
      CN B70 C70 B75 C75 D75 C80 D80
      FRANCE FRA 85B 85C 90B 90C 90D 95C 95D

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      6 34 6 2
      8 36 8 4
      10 38 10 6
      12 40 12 8
      14 42 14 10
      16 44 16 12

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      FOOTWEAR

      UK 2 3 4 5 6 7 8 9 10
      EUROPE EUR 35 36 37 38 39 40 41 42 42½
      USA/CANADACA 4 5 6 7 8 9 10 11 12
      AUS / NZ 4 5 6 7 8 9 10 11 12
  • Contact us
      Open chat bot
      Apple Messages

      Our Customer Service department is closed for Christmas day. We will be back online ready to help from 12 noon UK time on Boxing day (26th December). Please check our FAQ page for help with most queries

      Our opening hours will be moving from 24 hours to 08:00-20:00 between Monday – Friday & 09:00-18:00 Saturdays & Sundays

  • Legal & Data Protection
    • Your data

      We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.

      These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

      If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.

      Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@karenmillen.com.

    • Terms & conditions

      Terms & Conditions

      IMPORTANT LEGAL NOTICE

      These are the legal terms and conditions under which We or the Concessionaire Brands supply the products (“Products”) listed on our website www.karenmillen.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

      1. INFORMATION ABOUT US
      1. 1. www.karenmillen.com is operated by KarenMillen.com Limited ("We", "us", "our", "KM", or "Karen Millen"). We are a company registered in England and Wales under company number 12054246 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@karenmillen.com.
      2. THE CONTRACT AND CONCESSIONAIRE BRAND
      1. 1. Where you place an order on our site for a Product sold by Karen Millen, the Contract for the sale of the Product is between you and Karen Millen; and
      2. 2. Where you place an order on our site for a Product sold by Debenhams Brands Online Limited, 49-51 Dale Street, Manchester, M1 2HF registered no. 14840908 (the "Concessionaire Brand"), Karen Millen acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brand’s behalf, Karen Millen has no responsibility to you in respect of Contracts made with the Concessionaire Brand and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the Concessionaire Brand.
      3. YOUR STATUS AND SERVICE AVAILABILITY
      1. You may only purchase Products from us if:
      2. 1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
      3. 2. you are an authorised user of the credit or debit card or payment account (i.e. Paypal) used to pay for your order; and,
      4. are resident in a country that we deliver to (please see our "Deliveries" page here for further information).
      5. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” pagehere.
      4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
      1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
      2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
      3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 9 of these terms and conditions or under our Returns Policy.
      4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
      5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
      5. DELIVERY
      1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
      2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 12 will apply.
      3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
      4. You will own the Products once We have received payment in full.
      5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
      6. Please note postcode restrictions apply. Check your eligibility here.
      7. Orders placed with the Concessionaire Brand can only be delivered within the UK mainland and Northern Ireland. Check your eligibility on the relevant Product page.
      8. Working Days excludes weekends and Bank Holidays.
      9. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
      10. Premier customers who have purchased premier unlimited delivery before 3rd of June 2024, will continue to receive free returns until your subscription ends. Any new customers from 3rd June 2024 onwards will be charged £2 for returns.
      11. 11. Next Day delivery excludes most Concessionaire Brand items.
      6. INTERNATIONAL DELIVERY
      1. If you order Products from us for delivery to a destination outside the UK:
        1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
        2. you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
        3. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
      7. PRICE AND PAYMENT
      1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
      2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
      3. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, Clearpay and Klarna (not available on App). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
        4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service. For more information about how Clearpay will handle your personal data see their Privacy Policy, available here. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy-notice. Late fees may apply. If you are using Paypal Pay In 3, such payment will be subject to additional terms between you and PayPal available at https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms. For more information about how PayPal will handle your personal data see their Privacy Policy, available here here. See https://www.paypal.com/uk/webapps/mpp/paypal-payin3/faq for further information about PayPal Pay In 3.
      4. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
      5. Your liability to pay for the Product is satisfied once Karen Millen has received your payment in full in accordance with clause 7.4 above, irrespective of whether the Product is sold by Karen Millen or the Concessionaire Brand. Karen Millen is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.
      6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
      8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
      1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
      2. We are entitled to extend your period for cancellation at our discretion and you should review our Returns Policy here from time to time for further information.
      3. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@karenmillen.com or by post at Karen Millen, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.
      4. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
      5. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.
      9. RETURNS
      1. 1. As an alternative to using your rights under clause 8.1, you may wish to return an item. Please note there will be a charge of £2. For further information on returns please see our Returns Policy here.The process for returning your Products is dependent on whether the individual item was supplied by Karen Millen or by the Concession Brand. In order to check if your individual item is from a Concession Brand, please check on your order confirmation before returning the Products in line with our Returns Policy.

        2. 2. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.

        3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

        4. Premier customers who have purchased premier unlimited delivery before 3rd of June 2024, will continue to receive free returns until your subscription ends. Any new customers from 3rd June 2024 onwards will be charged £2 for returns.

      10. YOUR RIGHT FOR A REFUND (UK AND EEA CUSTOMERS ONLY)
      1. If you are a consumer in the UK or EEA and you cancel your Contract under clause 8.1, We will:
        1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
        2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
        3. make any refunds due to you by the method you used for payment:
      2. 14days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
      3. 14 days after you inform us of your decision to cancel the Contract
      4. Please see our Returns Policy here for more information about returns and refunds.
      11. FAULTY PRODUCTS
      1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
      2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.
      3. If you discover that your Product is faulty after 30 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
      12. OUR RIGHTS TO CANCEL THE CONTRACT
      1. We may end the Contract at any time by writing to you if:
        1. you do not make any payment to us when it is due;
        2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
        3. you do not, within a reasonable time, allow us to deliver the Products to you.
      2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
      3. If We end the Contract in any of the situations set out in clause 12.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
      13. OUR LIABILITY
      1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
      2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
      3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
      14. EVENTS OUTSIDE OUR CONTROL
      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
      2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
      3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
      15. INTELLECTUAL PROPERTY RIGHTS
      1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
      16. OTHER IMPORTANT TERMS
      1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
      2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
      3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
      4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
      5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
      6. Where the Contract relates to Products sold by the Concessionaire Brand, the Contract is between you and the Concessionaire Brand. Alternatively, where the Contract relates to Products sold by Karen Millen, the Contract is between you and Karen Millen. No other person shall have any rights to enforce any of its terms.
      7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
      8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
      9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
      10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
      17. AFTER-SALES SERVICE
      1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@karenmillen.com.
      2. If you have any complaints these should be addressed in writing to Karen Millen by email to customerservices@karenmillen.com or by post, Karen Millen, PO Box 553, BURNLEY, BB11 9GD.
      3. 3. If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with the Concessionaire Brand these should be addressed to customerservices@karenmillen.com or by post, Karen Millen, PO Box 553, BURNLEY, BB11 9GD.
      4. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
       
      18. KAREN MILLEN PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED NEXT DAY DELIVERY
      1. Subscription – you can subscribe to Karen Millen Premier from your desktop, tablet, mobile or android device.
      2. Membership – Karen Millen Premier is valid for 12 months and is only available to individuals residing in the UK.
      3. Karen Millen Account - you must have a registered Karen Millen customer account and be logged in to your customer account to use Karen Millen Premier.
      4. Availability - Karen Millen Premier is available for delivery to UK addresses, postcode restrictions apply if using the Next Day delivery service, check your eligibility here. If your postcode is not eligible for Next Day delivery, other delivery options are available. Due to capacity, the InPost collection option is only available for orders of 3 items or less. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetland.
      5. Orders - you must place your order in accordance with Karen Millen’s Next Day & Standard delivery timescales.
      6. Delivery- Karen Millen reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
      7. Inclusion - Karen Millen Premier can be used on either the UK Next Day & UK Standard Delivery options.
      8. Cancellation - You can cancel your Karen Millen Premier subscription within 14 days of subscribing by contacting Customer Service. A full refund of the subscription fee will be given if you have not made any purchases using Karen Millen Premier delivery through Karen Millen.com. Once a purchase has been made your Karen Millen Premier subscription cannot be cancelled.
      9. Terms & Conditions – You are responsible for using Karen Millen Premier in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Karen Millen reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Karen Millen will inform you of any significant changes to these terms and conditions. All other applicable Karen Millen terms and conditions apply. Next Day delivery excludes most Concessionaire Brand items.
      10. Personal use only - Karen Millen Premier is for personal use only.
      11. Delay outside of our control - Karen Millen will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Karen Millen’s reasonable control.
      12. Termination - We may decide to terminate your Karen Millen Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Karen Millen’s interests or another user.
      19. PROMOTION TERMS AND CONDITIONS
      1. Official Karen Millen promotion codes entitle you to an offer on your online order from www.karenmillen.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of KarenMillen.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on KarenMillen.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
      20. GIFT CERTIFICATE TERMS AND CONDITIONS
      1. Gift certificates are not currently available for purchase, if you have an existing gift certificate this can still be redeemed onsite by entering the voucher that was sent to you via email at checkout.
      2. If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase
      3. If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your karenmillen.com account for your next purchase using the same Gift Certificate code.
      4. If you have any additional questions, please contact our Customer Service team
      5. Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash
      6. We cannot replace lost or stolen Online Gift Certificates.
      21. Insiders Loyalty Programme - Terms and Conditions

      Karen Millen’s Insiders Loyalty Programme (the “Insiders Loyalty Programme”) is a service operated by KarenMillen.com Ltd (“Karen Millen”) subject to the terms and conditions set out on this page. By using Insiders Loyalty Programme you confirm your agreement to these terms and conditions, together with the policies and terms referred to below.

      Please carefully read these terms and conditions before deciding to use this service. By signing up to the Insiders Loyalty Programme, you accept these terms and conditions together with our terms of use Here together with our Terms & Conditions Here and Privacy Notice Here.

      1. Welcome to Insiders Loyalty Programme.

      1.1. Insiders Loyalty Programme is a reward scheme that allows you to gain points for every purchase across https://www.karenmillen.com/. The points enable access to a range of Rewards as set out in clause 9.

      1.2. You can easily join Insiders Loyalty Programme by:

      1.2.1. Creating a Karen Millen account here Here

      1.2.2. opting into email communication; and

      1.2.3. purchasing a product from Karen Millen.

      For the avoidance of doubt, you do not need to set up an Insiders Loyalty Programme account in addition to your Karen Millen customer account in order access the benefits of Insiders Loyalty Programme.

      2. Membership and Eligibility

      2.1. Membership to the Insiders Loyalty Programme is limited to an individual who is a resident in the United Kingdom aged 18 years or over and is limited to one account per individual.

      2.2. Employees, officers, directors, agents and representatives of Karen Millen are eligible for membership but may be excluded from certain promotions.

      3. Your Account

      3.1. To access your Insiders Loyalty Programme account, you must register with us and set up an account with a username and password (your “Account”).

      4. Points

      4.1. When do you earn points: you can earn points for every purchase on www.Karen Millen.com. You must use be logged into your Karen Millen account to earn points.

      4.2. How many points will you earn per transaction: you will earn 1 point per £1 you spend on the value of your order. For example, if you spend £50 on www.KarenMillen.com you will receive 50 points.

      Winner selection and contact

      4.3. When will you not earn points: Points will not be earned on orders that are paid for using points. Gift card purchases will not earn points.

      4.4. How we pay points: your points shall be transferred to you within 3 days of the relevant transaction on which your points were earned. We may need to change the date we pay points into your Insiders Loyalty Programme Account but we will give you reasonable advance notice before doing this. Points are not redeemable for cash and will only be available as points to your Karen Millen Reward Account.

      4.5. When you might lose the points you have earned: if points are earned on a transaction that is later refunded (“Refund”), those points will be lost and shall either (i) be deducted from the points available on your Insiders Loyalty Programme Account within 30 days or, (ii) where the points relating to a Refund have been spent or there are insufficient points on your Insiders Loyalty Programme Account, shall be deducted from your Refund or any subsequent refund. For the avoidance of doubt, where any item(s) is/are part-refunded, the deduction (i) to the points on your Insiders Loyalty Programme Account or (2) from the Refund or any subsequently refund shall be pro-rata to the part-refund. Any points awarded must be used within 90 days of the relevant transaction date on which it was earned.

      4.6. What happens if you or we close your Insiders Loyalty Programme Account: you will no longer earn points on purchases on www.KarenMillen.com and you will lose all of the points which have been earned. We reserve the right to suspend or close your Insiders Loyalty Programme Account where we have reason to believe you have breached these terms of use, supplied false or misleading information, acted improperly or abused the scheme and offers or for any reason, at any time at our sole discretion. In such event you will be notified, and your Insiders Loyalty Programme Account will be suspended or terminated. If we reasonably believe that you have engaged in any fraud related to Insiders Loyalty Programme, we may take action which we reasonably consider appropriate in the circumstances which may include (amongst other things) suspending or closing your Insiders Loyalty Programme Account and/or cancelling any points earned.

      4.7. Other reasons for changing your points: we reserve the right to vary the number of points held at any time for any reason.

      5. Other terms relating to points

      5.1. You cannot redeem points on gift card redemptions.

      5.2. You cannot transfer your points to any other person.

      5.3. Your Insiders Loyalty Programme Account is for personal use only.

      6. Changes to these Terms of Use

      6.1. We reserve the right to modify the conditions or suspend Insiders Loyalty Programme at any time and without notice.

      7. Termination

      7.1. You may terminate your participation in the Insiders Loyalty Programme at any time without observing a notice period by closing your account with Karen Millen.

      7.3. Termination of the Insiders Loyalty Programme will result in the immediate end of participation. No alternatives or compensation shall be offered.

      8. Miscellaneous and Governing Law

      8.1. Karen Millen may transfer rights and obligations within these terms to another organisation. Karen Millen will tell you in writing if this happens and Karen Millen will ensure that the transfer will not affect your rights under the Contract.

      8.2. These terms and conditions are governed by English law and any dispute or claim arising or in connection with it will be governed by English law.

      8.3. Official emails from Karen Millen in relation to Rewards will be sent from karenmillen@mail.karenmillen.com or kminsiders@karenmillen.com.

      9. Tiers

      9.1. The number of points you have will determine whether you fall within the Bronze, Silver, Gold, or Platinum tier (Tiers) of the Insiders Loyalty Programme

      • 9.1.1. To enter the Bronze Tier, you must have 1 - 150 points;
      • 9.1.2. to enter the Silver Tier, you must have 151 - 450 points;
      • 9.1.3. to enter the Gold Tier, you must have 451 – 999 points; and
      • 9.1.4. to enter the Platinum Tier, you must have 1000 points or more.

      9.2. The first day you enter a new Tier shall be the Commencement Date.

      9.3. From the Commencement Date, you shall remain in that Tier until you obtain enough points to move into a higher Tier (e.g. from Bronze Tier to Silver Tier).

      9.4. You may remain within the same Tier for a period of 365 days from the Commencement Date.

      9.5. After 365 days in the same Tier, your points will reset and return to 0 if no further purchases have been made from the Commencement Date.

      Example 1

      • You buy a £200 dress from Karen Millen in January 2024. For this purchase, you obtain 200 points and fall within the Silver Tier.
      • If you don’t buy anything else, you will enjoy Silver Tier benefits for 365 days from the date you entered the Silver Tier.
      • In January 2025, your Silver Tier loyalty will expire. Your points will reset and return to 0.

      Example 2

      • You buy a £200 dress from Karen Millen in January 2024. For this purchase, you obtain 200 points and fall within the Silver Tier.
      • In July 2024, you buy some summer outfits for £400. You now have 600 points and move from the Silver Tier to the Gold Tier.
      • If you don’t buy anything else, you will stay in the Gold Tier for 365 days from the date you entered the Gold Tier.
      • In July 2025, your Gold Tier loyalty will expire. Your points will reset and return to 0.
      • However, if instead, you spend another £500 on winter coats and boots in December 2024, you will have 1100 points. You will move into the Platinum Tier for 365 days from the date you entered the Platinum Tier.
      • In December 2025, your Platinum Tier loyalty will expire. Your points will reset and return to 0.

      9.6. You can expect to receive a different selection of rewards depending on which Tier you are in (Rewards).

      10. Rewards

      Bronze Tier Silver Tier Gold Tier Platinum Tier
      Birthday Treat You’ll receive a surprise in your inbox for your birthday month. You’ll receive a surprise in your inbox for your birthday month. Choose a lavish bouquet of either dried or fresh flowers as a luxury birthday gift. Choose a lavish bouquet of either dried or fresh flowers as a luxury birthday gift.
      KM Competitions You’ll have the opportunity to enter curated competitions to win Karen Millen experiences from time to time. You’ll have the opportunity to enter curated competitions to win Karen Millen experiences from time to time. You’ll have the opportunity to enter curated competitions to win Karen Millen experiences from a minimum of £500. You’ll have the opportunity to enter curated competitions to win Karen Millen experiences from a minimum of £1000.
      Offers We’ll surprise you with an exclusive promotion in your inbox every month. We’ll surprise you with an exclusive promotion in your inbox every month. You’ll receive biweekly exclusive offers. You’ll receive weekly exclusive offers.
      Early Access Get the first look at some of our major launches. Get the first look at some of our major launches. Get the first look at some of our major launches. Get the first look at some of our major launches.
      Exclusive rewards Each month we will be surprising a select few of you with random act of kindness, which includes a physical gift. Each month we will be surprising a select few of you with random act of kindness, which includes a physical gift.
      Events Exclusive invites to private KM Insiders events.

      10.2 Each Reward shall be subject to its own terms and conditions.

      11. Birthday Treats

      11.1 You will receive an email about your Birthday Treat on the first week of your Birthday Month, via email. You must follow the steps as set out in the email in order to claim your gift. You will have until the last day of your Birthday Month to redeem this gift before it expires. Your Birthday Month will be defined as the first day of the month to the last day of the month in which your birthday falls as registered with Karen Millen.

      11.2 Notwithstanding your membership Tier, you will only be eligible for the Birthday Gift if you have made a purchase (which has not later been returned) through your account on Karen Millen within the 6 months prior to your birthday date.

      12.Competitions, Events, and Random Acts of Kindness

      12.1 Notwithstanding your membership Tier, you will only be eligible to win a competition, enter an exclusive event, or win a random act of kindness once per 365 days.

      12.2 All winners will be selected at random. Winners must reply within 48 hours of receipt of the announcement email from karenmillen@mail.karenmillen.com or within 24 hours of the follow-up email from kminsiders@karenmillen.com. Karen Millen may also use the phone number registered to the Karen Millen website for the purpose of contacting winners. If the winner has not replied within the timeframes specified in this clause 9.4.2, the competition will be re-drawn and the same procedure stated will be followed for the runner-up. If there is no contact from the runner-up, the prize will not be awarded.

      13. Exclusive Rewards

      13.1 You will receive an email if you are the winner of an Exclusive Reward. Rewards will be sent directly to your physical address as registered on your Karen Millen account.

      13.2 Rewards are subject to availability.

      13.3 Rewards are non-transferable and non-refundable, and you cannot request any alternatives (cash or otherwise).

      14. Limitation of Liability

      Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

      14.1 any Reward that is not redeemed;

      14.2. any personal property;

      14.3. any loss of enjoyment or wasted expenditure;

      14.4. any system failures or malfunctions of any third party websites;

      14.5. any incomplete, lost, delayed or late applications;

      14.6. any failure to fulfil obligations of any third parties involved in Rewards;

      14.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Rewards howsoever arising from participating in the Rewards;

      14.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Reward;

      14.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media websites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

      14.10. any injury or damage to a participant which may be related to or arising from the Rewards;

      14.11. 9.6.11 if for any reason the Reward or any website in connection with the Rewards is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

      14.12. any other matter outside of their reasonable control.

      22. Indulgent Escapes x Karen Millen Prize Draw Terms

      1. The promoter of ‘Karen Millen and Indulgent Escapes Email Prize Draw’ ("Prize Draw") is KARENMILLEN.COM LIMITED of 10 Great Pulteney St, Soho, London W1F 9NB. ("Promoter").

      Eligibility

      2. Entrants to this prize draw must be residents of the UK, the Channel Islands or the Isle of Man and must be aged 18 years or over. Employees and officers of Jet2holidays Limited, Jet2.com Limited, Jet2 plc, the Promoter, their immediate family, sponsors of the Prize Draw and their employees or any companies within the same group or any organisation professionally involved with the prize draw (or in each case, their close relatives) are not eligible to enter.

      3. All Entries by the entrant must be submitted via Karen Millen’s competition email sent to all loyalty

      The Prize Draw

      4. The title of the Prize Draw is ‘Karen Millen and Indulgent Escapes Email Prize Draw’ ("Prize Draw")

      How to enter

      5. To enter the Prize Draw entrants must;

      5.1. Be a member of the KM Insiders loyalty scheme at time of send to receive the competition email.

      5.2. Click to enter the competition prize draw via the ‘enter now’ CTA.

      6. Only 1 entry per customer is permitted.

      7. Entries must be made between 15:00pm (BST) on 01.08.2024 and 00:00am (BST) on 29.08.2024 (Prize Draw Period) to be valid.

      8. Entries received after the end of the Prize Draw Period will not be valid.

      9. No third party or automated entries are permitted.

      10. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

      Winner selection and contact

      11. The winner of the Prize Draw will be announced within 48 hours of the Prize Draw Period ending (“Announcement Date”).

      12. There will be one (1) winner in total. One (1) winner will be selected at random from all valid entries.

      13. The winner will be selected by random selection via electronic means.

      14. The decision of the Promoter shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.

      15. The Promoter will contact the winner personally within 24 hours of the competition end date. The Winner will be contacted by sending an email they used to enter the competition. The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”). The Winner must provide the Details in order to claim the Prize.

      16. If a Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the Winner and asking them to provide the Details in accordance with clause 6.5 then the Promoter acting in its absolute discretion may:

      17. make further attempts to contact that Winner; and/or

      18. withdraw the Prize from that Winner.

      19. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with clause 6.3.

      The Prize:

      20. The winner will win:

      (a) a 4 night holiday for 2 people in Standard Double room on a bed & breakfast basis at Villa Fiorella Art Hotel, Sorrento. This prize includes return flights for up to 2 people from any UK Jet2.com base to Napes, Italy, complimentary security priority lane passes, in-flight drinks, £10 per person onboard voucher, private transfers to and from the overseas airport and the hotel AND 1 free item of checked baggage of up to 25kg per person.

      (b) This prize must be booked by 10th October and taken and travel to and from the destination must be completed between one of the following date bands (including all return travel):
      • 04/09/2024 – 18/10/2024 OR
      • 29/04/2025 - 22/05/2025 OR
      • 03/06/2025 - 17/07/2025 OR
      • 28/07/2025 - 04/08/2025 OR
      • 03/09/2025 - 16/10/2025

      Holiday Prize Terms:

      21. In flight drinks excludes Champagne, which is payable. One drink per person, per flight. See voucher for further details.

      22. £10 voucher is only available on Jet2shop products, excluding cigarettes and tobacco, and is non- transferable and non-exchangeable for cash. One voucher per person above the age of two, per booking. Cannot be used on the in-flight menu. Please see voucher for more details.

      23. Transfers to and from the airport in the UK are not included. No optional flight/board//transfer/accommodation supplements are included in the prize. Travel insurance is not included. Winners are advised to take out their own insurance.

      24. If a prize is not booked by the applicable date, it will be deemed forfeited.

      25. The prize is subject to these terms and conditions (“Prize Terms”) and the Jet2holidays' and Jet2.com's terms and conditions (together the "Terms and Conditions") which can be found at http://www.jet2holidays.com/terms-and-conditions and http://www.jet2.com/terms respectively. The holiday shall not constitute a ‘package’ under the Package Travel and Linked Travel Arrangements Regulations 2018 (the “Regulations”) and the Regulations shall not apply, nor shall the applicable provisions of the Terms and Conditions which relate to the Regulations. In the event of any conflict between the Terms and Conditions, and these Prize Terms, these prize draw terms and conditions will take precedence.

      26. Prize flights are limited on the flights operated by Jet2.com and may be unavailable even if there is general availability on a particular flight.

      27. Jet2holidays reserves the right (but shall be under no obligation) to substitute the prize or any element of the prize with alternative dates/property/transfers/destinations at any time, to the equivalent prize value.

      28. Jet2holidays reserves the right to amend or cancel the flights or holiday for any reason without prior notice. Please note that flight schedules are not guaranteed.

      29. The prize and each element of the prize is non-transferable and may not be exchanged for cash. The prize may only be taken by the prize draw winner along with any accompanying passenger(s) notified to Jet2holidays in the relevant booking, subject to the maximum number of passengers specified within the prize details. Flights must be taken by all passengers at the same time from the same airport. Once you have made your booking this cannot be amended. 30. The prize duration may not be extended and no element of the prize may be changed by the winner. Additional passengers outside the maximum amount permitted in the prize details may not be booked onto the prize booking.

      30. The prize duration may not be extended and no element of the prize may be changed by the winner. Additional passengers outside the maximum amount permitted in the prize details may not be booked onto the prize booking.

      31. All passengers must have a valid passport to travel, and must meet all relevant visa and/or other entry requirements including any medical/health screening requirements or similar. Jet2holidays General Terms:

      32. Entrants’ details will be used to administer the prize draw and award the prize. Details will be used in accordance with the Jet2holidays privacy policy (see http://www.jet2.com/privacy) .

      33. When entering the prize draw entrants will be invited to opt in to receiving marketing from Jet2holidays. If entrants choose to opt in, their details will be retained by Jet2holidays for the purposes of marketing (which may include activities such as passing on information about deals, offers and promotion codes from Jet2holidays).

      34. Where Jet2holidays makes any changes to the prize (including dates of travel), no compensation or cash equivalent will be available. Jet2holidays will not be liable for any cancellations or changes to the prize draw or any prize, or for any loss or damage entrants or accompanying passengers suffer as a result of entering the prize draw provided that nothing in these terms shall exclude or limit the liability of Jet2holidays in relation to personal injury or death caused by Jet2holidays negligence or for fraud.

      Winner publicity

      36. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 21.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.

      Entry requirements

      37. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

      38. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter, Facebook, TikTok or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.

      Use and display of Entries and copyright

      39. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained

      40. By submitting an Entry:

      40.1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability;

      40.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

      40.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

      Liability

      41. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

      41.1. any Prize that is not redeemed;

      41.2. any personal property;

      41.3. any loss of enjoyment or wasted expenditure;

      41.4. any system failures or malfunctions of any third party websites;

      41.5. any incomplete, lost, delayed or late Entries;

      41.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;

      41.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

      41.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw

      41.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media websites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

      41.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

      41.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

      41.12. any other matter outside of their reasonable control.

      41.13. Nothing in these Terms and Conditions affects your statutory rights.

      41.14. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.

      41.15. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:

      41.16. their Entry into this Prize Draw; and/or

      41.17. their receipt and use of any Prize.

      General

      42. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will sent via email to the winner.

      43. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

      44. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts: these Terms and Conditions; and the use of their personal data by the Promoter: for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and any other purpose for which they have consented.

      45. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at https://www.karenmillen.com/page/privacynotice.html

      46. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

      47. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

      48. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

      49. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

      50. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

      51. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

      52. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to Karen Millen and Indulgent Escapes Email prize Draw, Karen Millen Marketing, 10 Great Pulteney St, Soho, London W1F 9NB.

      53. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

      23. Terms and Conditions relating to the prize draw ‘WIN A DYSON HAIR DRYER AND A £500 KAREN MILLEN VOUCHER’.

      Win A Dyson

      The promoter of WIN A DYSON HAIR DRYER AND A £500 KAREN MILLEN VOUCHER ("Prize Draw") is KarenMillen.com Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

      1. Eligibility

      1.1. This Prize Draw is open to individuals in the UK aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

      1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

      1.3. All Entries by the entrant must be submitted via https://www.karenmillen.com/

      2. The Competition

      2.1. The title of the competition is WIN A DYSON HAIR DRYER AND A £500 KAREN MILLEN VOUCHER.

      3. How to enter

      3.1. To enter the Prize Draw entrants must sign up for SMS consent on the relevant section of the Karen Millen website.

      3.2. Entries must be made between 08:00 am (EST) on 20th September 2024 and 23:59pm (EST) on 16th October 2024 ("Prize Draw Period") to be valid.

      3.3. Entries received after the end of the Prize Draw Period will not be valid.

      3.4. No bulk, third party or automated entries are permitted.

      3.5. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

      4. Winner selection and contact

      4.1. The winner of the Prize Draw will be announced within 48 hours of the Prize Draw Period ending.

      4.2. The winner will be selected by random selection via electronic means. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.

      4.3. The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the phone number provided with the competition (“Winner”). The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”). The Winner must provide the Details in order to claim the Prize.

      4.4. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 4.3 then the Promoter acting in its absolute discretion may:

      4.4.1. make further attempts to contact that Winner; and/or

      4.4.2. withdraw the Prize from that Winner.

      4.5. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause 4.2.

      5. Prize

      5.1. The prize is a Dyson hair dryer and a £500 Karen Millen Gift Voucher ("Prize").

      5.2. The Prize is subject to availability.

      5.3. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise).

      5.4. There will be a total of 1 Winner announced.

      6. Winner publicity

      6.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including but not limited to Twitter, Instagram, Facebook, You Tube, Snapchat, Tik Tok or any other media include its app and on its website found at https://www.karenmillen.com/

      6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.

      7. Entry requirements

      7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

      7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its social media accounts and/or pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.

      8. Use and display of Entries and copyright

      8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.

      8.2. By submitting an Entry:

      8.2.1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website and app, social media accounts as set out at clause 6.1, marketing materials, press releases, newsletters and promotional material, including an external above the line advertising and marketing, including billboard and transport without further compensation, restriction on use, attribution or liability;

      8.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

      8.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

      9. Liability

      9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

      9.1.1. any Prize that is not redeemed;

      9.1.2. any personal property;.

      9.1.3. any loss of enjoyment or wasted expenditure;

      9.1.4. any system failures or malfunctions of any third party websites;

      9.1.5. any incomplete, lost, delayed or late Entries;

      9.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;

      9.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

      9.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;

      9.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

      9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

      9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

      9.1.12. any other matter outside of their reasonable control.

      9.2. Nothing in these Terms and Conditions affects your statutory rights.

      9.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.

      9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:

      9.4.1. their Entry into this Prize Draw; and/or

      9.4.2. their receipt and use of any Prize.

      10. General

      10.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.

      10.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

      10.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:

      10.3.1. these Terms and Conditions; and

      10.3.2. the use of their personal data by the Promoter:

      10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and

      10.3.2.2. any other purpose for which they have consented.

      10.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at https://www.karenmillen.com/privacy-notice.html.

      10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

      10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

      10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

      10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

      10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

      10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

      10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to WIN A DYSON HAIR DRYER AND A £500 KAREN MILLEN VOUCHER, Karen Millen Marketing, 49-51 Dale Street, Manchester, M1 2HF.

      10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

      23. Terms and Conditions relating to NOVEMBER PRIZE DRAW COMPETITION.

      The promoter of Karen Millen [NOVEMBER PRIZE DRAW COMPETITION] ("Prize Draw") is KarenMillen.com Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

      1. Eligibility

      1.1. This Prize Draw is open to individuals in the UK aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

      1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

      1.3. To enter the prize draw individuals must belong to the Platinum or Gold tiers of the Karen Millen Insiders loyalty program, and be opted in to receive Karen Millen emails.

      2. The Competition

      2.1. The title of the Platinum competition is [Win a Liberty Advent Calendar or Prada Bag].

      2.2. The title of the Gold competition is [Win a Liberty Advent Calendar].

      3. How to enter

      3.1. To enter the prize draw, eligible Platinum customers must spend over £165 in one order and eligible Gold customers must spend over £150 in one order. Eligible customers will be automatically entered into the competition once they spend above their respective minimum order value. There will be 1 winner per competition prize (“Entry” or “Entries”). The winners will be notified on email by Karenmillen@mail.karenmillen.com or kminsiders@karenmillen.com on or around 14th December 2024.

      3.2. Entries must be made between 00:01 (BST) on 1st November and 23:59 (BST) on 30th November ("Prize Draw Period") to be valid.

      3.3. Entries received after the end of the Prize Draw Period will not be valid.

      3.4. No bulk, third party or automated entries are permitted.

      3.5. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

      4. Winner selection and contact

      4.1. The winners of the Prize Draw will be contacted directly by email on or around 14th December 2024. (“Announcement Date”).

      4.2. The winner will be selected by random selection via electronic means. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.

      4.3. The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the email address associated with the competition (“Winner”). The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”). The Winner must provide the Details in order to claim the Prize.

      4.4. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:

      4.4.1. make further attempts to contact that Winner; and/or

      4.4.2. withdraw the Prize from that Winner.

      4.5. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause 4.2.

      5. Prize

      5.1. The prizes for the Platinum competition are 1 x Liberty Advent calendar and 1 x Prada handbag (each a "Prize").

      5.2. The prize for the Gold competition is 1 x Liberty Advent calendar (each a "Prize").

      5.3. Each Prize is subject to availability.

      5.4. Each Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise).

      5.5. Each Prize shall have one Winner. There will be a total of 3 Winners announced.

      5.6. This is not a partnership with Liberty or Prada, Karen Millen have bought the prizes.

      6. Winner publicity

      6.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including but not limited to Twitter, Instagram, Facebook, You Tube, Snapchat, Tik Tok or any other media include its app and on its website found at https://www.karenmillen.com/

      6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.

      7. Entry requirements

      7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

      7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its social media accounts and/or pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.

      8. Use and display of Entries and copyright

      8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.

      8.2. By submitting an Entry:

      8.2.1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website and app, social media accounts as set out at clause 6.1, marketing materials, press releases, newsletters and promotional material, including an external above the line advertising and marketing, including billboard and transport without further compensation, restriction on use, attribution or liability;

      8.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

      8.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

      9. Liability

      9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

      9.1.1. any Prize that is not redeemed;

      9.1.2. any personal property;.

      9.1.3. any loss of enjoyment or wasted expenditure;

      9.1.4. any system failures or malfunctions of any third party websites;

      9.1.5. any incomplete, lost, delayed or late Entries;

      9.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;

      9.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

      9.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;

      9.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

      9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

      9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

      9.1.12. any other matter outside of their reasonable control.

      9.2. Nothing in these Terms and Conditions affects your statutory rights.

      9.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.

      9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:

      9.4.1. their Entry into this Prize Draw; and/or

      9.4.2. their receipt and use of any Prize.

      10. General

      10.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.

      10.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

      10.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:

      10.3.1. these Terms and Conditions; and

      10.3.2. the use of their personal data by the Promoter:

      10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and

      10.3.2.2. any other purpose for which they have consented.

      10.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at https://www.karenmillen.com/privacy-notice.html.

      10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

      10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

      10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

      10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

      10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

      10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

      10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to NOVEMBER PRIZE DRAW COMPETITION, Karen Millen Marketing, 49-51 Dale Street, Manchester, M1 2HF.

      10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

    • Terms of use

      TERMS OF WEBSITE USE

      These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.karenmillen.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

      These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.karenmillen.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

      Information about us

      www.karenmillen.com is a site operated by KarenMillen.com Limited (“We”). We are a limited company registered in England and Wales under company number 12054246 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

      Other applicable terms

      Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. Our Privacy Notice (which sets out the terms on which We process your personal data) and our Cookie Policy (which sets out information about the cookies on our site) will also apply to your use of our site.

      Changes to these Terms of Use

      We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.

      Access to our site

      Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

      Your account and password

      You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservices@karenmillen.com.

      Your use of our site
      You may use our site only for lawful purposes. You may not use our site:
      • in any way that breaches any applicable local, national or international law, regulation or code of practice;
      • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      • in any way that infringes any intellectual property right or right to privacy; and/or
      • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.

      You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

      Interactive services

      We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of KarenMillen.com Limited or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on customerservices@karenmillen.com.

      Content standards

      You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. User Content must not:

      • contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      • infringe any intellectual property right of any other person;
      • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
      • disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;
      • be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
      • give the impression that it emanates from us, if this is not the case;
      • advocate, promote or assist any illegal activity or unlawful act; or
      • contain any advertising or promote any goods or services or links to other websites.

      We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards.

      Viruses, hacking and other offences

      We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

      Intellectual property rights

      All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

      Our trade marks are registered

      Karen Millen and the logos for these marks are trade marks of KarenMillen.com Limited. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above.

      Changes to our site

      We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

      No reliance on information

      The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

      Limitation of our liability in respect of your use of our site

      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user:

      • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
      • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
      • We will not be liable for:
      • loss of profits, sales, business, or revenue;
      • business interruption;
      • loss of anticipated savings;
      • loss of business opportunity, goodwill or reputation;
      • waste of management or office time; or
      • any indirect or consequential loss or damage.

      If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.

      Our rights

      If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary.

      Linking to our site

      You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site:

      • in a way that is not fair or legal or which damages our reputation or takes advantage of it;
      • in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or
      • in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.

      You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.

      If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact customerservices@karenmillen.com.

      Third party links and resources in our site

      Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

      Applicable law

      Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

      Contact us

      If you wish to contact us in respect of our site, please contact us at customerservices@karenmillen.com. Thank you for visiting our site.

    • Returns policy

      Returns

      1. OUR RETURNS POLICY

      If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

      If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

      Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

      The process for returning your Products is dependent on whether the individual item was supplied by Karen Millen or by the Concession Brand. In order to check if your individual item is from a Concession Brand, please check on your order confirmation before returning the Products in line with our Returns Policy.

      2. FAULTY GOODS

      Please return your item(s) to us within 28 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

      Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

       

      For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, and swimwear or lingerie if the seal has been broken or is no longer in place.

      3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@karenmillen.com

      Write to us via post: Karen Millen, PO Box 553, Burnley, BB11 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

       
      4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

      UK & INTERNATIONAL RETURNS

      UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount.

      For International returns, your return charge will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

      Ready to Return?

      Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).

      Please note, only Karen Millen items can be returned using the Returns Portal, Karen Millen partnered brand items must be returned via the third party's returns process.

      START A RETURN
      • 1
        Repack your items.

        For Karen Millen partnered brand items, please follow the vendors returns guidelines.

      • 2
        Login to our returns portal (click 'start a return' below). Or follow the vendors instructions for returning.

        You will need your order number and email address.

      • 3
        Select your preferred return option (Print returns label at home or in store options).

        For Karen Millen partnered brand items, please follow the vendors returns guidelines.

      • 4
        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us
      • 5
        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • How we use your information

      Privacy Notice

      Here at KarenMillen.com Ltd (‘Karen Millen’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Karen Millen. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:

      • The personal data we collect
      • How we collect your data
      • How we use your data
      • Marketing preferences, adverts and cookies
      • Links to other websites and third parties
      • How we share your data
      • Your rights
      • Changes to this privacy notice
      • How to contact us
      Who is Karen Millen

      Karen Millen is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories.

      KarenMillen.com Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Karen Millen”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.karenmillen.com website (the “website”) and Karen Millen app (the “app”).

      Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

      Karen Millen is part of the Boohoo Group (“Group”) and, as part of the Group, is affiliated with a number of brands, including Warehouse, Debenhams, Oasis, Coast, Dorothy Perkins, Debenhams, Burton, Wallis, Boohoo, boohooMAN, Prettylittlething and Nasty Gal. In this privacy notice, such brands together with any other brand which is acquired into the Group shall be referred to as the “affiliated group companies”.

      Our commitment to you

      We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

      We will only collect and use your personal data for the following purposes, to:

      • fulfil your order(s)
      • communicate with you following a "refer a friend" nomination
      • keep you up to date with the latest offers and trends
      • give you a better shopping experience
      • help us to make our marketing more relevant to you and your interests
      • improve our services
      • meet our legal responsibilities
      How we keep your data safe and secure

      We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

      The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

      We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

      In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

      The personal data we collect

      Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

      While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

      The following groups of personal data are collected:

      • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
      • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
      • Financial Data includes information such as: payment card details and bank account.
      • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
      • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
      • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
      • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Karen Millen products and services used by you.
      • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

      We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

      How we collect your data

      We may collect personal data about you in the following ways:

      • Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

        • Create an account or purchase products on our website;
        • Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
        • Enter a competition;
        • Join a Karen Millen loyalty programme;
        • Complete a voluntary market research survey;
        • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
        • Use the “refer a friend” function on our website; or
        • When you log in to our website via social media.
      • Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
      • Third parties – we may receive personal data about you from various third parties, including:

        • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
        • Technical Data from affiliate networks through whom you have accessed our website;
        • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
        • Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
        • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
        • As part of the administration of Coast Fashions Limited and Karen Millen Retail Limited (together “the Companies”) on 6 August 2019 and the acquisition of the online businesses of the Companies, personal information which was held by the Companies relating to their customers and visitors was transferred to KarenMillen.com Limited. Any personal data which was transferred to KarenMillen.com Limited will be used, transferred and disclosed by KarenMillen.com Limited in accordance with the terms of this privacy notice. If you have any questions or concerns in relation to your personal information which may have been transferred as a result of this administration and acquisition, please contact DPO@karenmillen.com
      How we use your data

      The legal basis for processing your personal data

      We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

      We will only collect personal data from you when:

      • we have your consent to do so, or
      • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
      • the processing is in our legitimate interests and not overridden by your rights, or
      • we have a legal obligation to collect or disclose personal data from you.

       

      Uses made of your personal data

      Your personal data is used by Karen Millen to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

      Purpose/Activity

      Type of data

      Lawful basis for processing including basis of legitimate interest

      To create an account and register you as a new customer (either directly or via social media).
      • Identity
      • Contact
      • Consent

      (1) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us;

      (2) To protect our customers, boohoo group companies and website from fraud and theft, which involves automated decision making to assist such fraud prevention and detection.
      • Identity
      • Contact
      • Financial
      • Transaction
      • Performance of a contract with you
      • Necessary for our legitimate interests (e.g. to recover debts due to us)
      • For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

      To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
      • Identity
      • Contact
      • Profile
      • Marketing and Communications
      • Consent
      • Performance of a contract with you

      To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Where you have decided to enter into a competition or event, for the performance of a contract with you

      To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. 
      • Marketing and Communications

      To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Technical
      • Consent

      To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and the website products, services, marketing, customer relationships and experiences of our affiliated group companies;

      and for market research, statistical and survey purposes.
      • Technical
      • Usage
      • Consent
      • Legitimate interests (to improve our websites, products, services, marketing, customer relationships and experiences, and those of our affiliated group companies)

      To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
      • Identity
      • Contact
      • Technical
      • Usage
      • Profile
      • Marketing and Communications
      • Consent
      • Legitimate interests (when we share data with credit reference agencies, to ensure credit products are offered to customers who are suitable for it)

        • See further details in the section ‘Marketing preferences, adverts and cookies'

      To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.
      • Identity
      • Contact
      • Usage
      • Consent

      To protect our customers, boohoo group companies and website from fraud and theft.
      • Identity
      • Contact
      • Profile
      • Necessary for our legitimate interests (to detect and prevent fraud)

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

      If you have any questions about how Karen Millen use any of your personal data, please contact our Data Protection Officer at DPO@karenmillen.com.

      How long we keep your data for

      We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

      Marketing preferences, adverts and cookies

      Marketing - your preferences

      We may send you marketing communications and promotional offers:

      • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
      • by email if you have signed up for email newsletters;
      • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

      We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

      We may check your details with appropriate third parties (for example credit reference agencies, such as Experian) before we send you promotions for financial services products. This is to ensure your information is accurate, that the product is suitable for you, and to tailor those offers to you.We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

      From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

      You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

      • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
      • account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

      We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

      Cookies

      Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

      You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

      For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

      Online ads

      We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Karen Millen banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

      Our use of analytics and targeted advertising tools

      We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Bloomreach, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

      In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings . As an added privacy measure, you can also use the The Digital Advertising Alliance (which includes companies such as Google, Bloomreach and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

      If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

      Links to other websites and third parties

      Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

      How we share your data

      We may disclose and share your personal data with the parties set out below:

      • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
      • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
        • third party service providers that we engage to provide IT systems and software, and to host our website; 
        • third party payment processing services (including Paypal and in certain regions Clearpay and Klarna) (please see T&C’s https://www.clearpay.co.uk/en-GB/terms-of-service https://www.klarna.com/uk/terms-and-conditions/ https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms for more information to process your payment to us. Karen Millen does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data;
        • services and to provide marketing and advertising services;
        • third party service providers that we engage to deliver goods you have ordered and to manage any returns;
        • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
        • analytics and search engine providers that assist us in the improvement and optimisation of our website;
        • affiliate networks through whom you have accessed our website;
      • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
      • to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other companies in the boohoo group and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that other companies in the boohoo group and these third parties may retain a record of the information that we provide to them for this purpose to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
        • we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
        • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
      • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
      • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
      Worldpay

      Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Karen Millen website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/

      Your data and countries outside of the UK

      The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

      Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/.Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in in the UK. More information about this is available here:https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/sccs-after-transition-period/

      Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

      Your Rights

      You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

      • request access to your personal data
      • request correction of your personal data
      • request erasure of your personal data
      • request restriction of processing of your personal data
      • request the transfer of your personal data
      • object to processing of your personal data
      • request human intervention for automated decision making

       Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@karenmillen.com.

      Request access to your personal data

      You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

      Request correction of your personal data

      You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@karenmillen.com.

      Request erasure of your personal data

      This enables you to request that Karen Millen delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

      Request restriction of processing of your personal data

      You have a right to ask Karen Millen to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

      Request the transfer of your personal data

      You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

      Object to processing of your personal data

      You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

      Request human intervention for automated decision making and profiling

      You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

      We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

      Right to lodge a complaint

      If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@karenmillen.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

      Changes to this privacy notice

      From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

      How to contact us

      We welcome feedback and are happy to answer any questions you may have about your data.

      Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at DPO@karenmillen.com.

      This privacy notice was last updated on 27 July 2023 (Version v1.5)

      KarenMillen.com Limited,

      Registered Company Number: 12054246,

      UK VAT Number: 185 4874 61.

      Privacy Notice

      Here at KarenMillen.com Ltd (‘Karen Millen’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Karen Millen. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:

      • The personal data we collect
      • How we collect your data
      • How we use your data
      • Marketing preferences, adverts and cookies
      • Links to other websites and third parties
      • How we share your data
      • Your rights
      • Changes to this privacy notice
      • How to contact us
      Who is Karen Millen

      Karen Millen is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories.

      KarenMillen.com Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Karen Millen”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.karenmillen.com website (the “website”) and Karen Millen app (the “app”).

      Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

      Karen Millen is part of the Boohoo Group (“Group”) and, as part of the Group, is affiliated with a number of brands, including Warehouse, Debenhams, Oasis, Coast, Dorothy Perkins, Debenhams, Burton, Wallis, Boohoo, boohooMAN, Prettylittlething and Nasty Gal. In this privacy notice, such brands together with any other brand which is acquired into the Group shall be referred to as the “affiliated group companies”.

      Our commitment to you

      We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

      We will only collect and use your personal data for the following purposes, to:

      • fulfil your order(s)
      • communicate with you following a "refer a friend" nomination
      • keep you up to date with the latest offers and trends
      • give you a better shopping experience
      • help us to make our marketing more relevant to you and your interests
      • improve our services
      • meet our legal responsibilities
      How we keep your data safe and secure

      We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

      The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

      We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

      In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

      The personal data we collect

      Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

      While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

      The following groups of personal data are collected:

      • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
      • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
      • Financial Data includes information such as: payment card details and bank account.
      • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
      • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
      • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
      • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Karen Millen products and services used by you.
      • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

      We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

      How we collect your data

      We may collect personal data about you in the following ways:

      • Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

        • Create an account or purchase products on our website;
        • Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
        • Enter a competition;
        • Join a Karen Millen loyalty programme;
        • Complete a voluntary market research survey;
        • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
        • Use the “refer a friend” function on our website; or
        • When you log in to our website via social media.
      • Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
      • Third parties – we may receive personal data about you from various third parties, including:

        • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
        • Technical Data from affiliate networks through whom you have accessed our website;
        • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
        • Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
        • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
        • As part of the administration of Coast Fashions Limited and Karen Millen Retail Limited (together “the Companies”) on 6 August 2019 and the acquisition of the online businesses of the Companies, personal information which was held by the Companies relating to their customers and visitors was transferred to KarenMillen.com Limited. Any personal data which was transferred to KarenMillen.com Limited will be used, transferred and disclosed by KarenMillen.com Limited in accordance with the terms of this privacy notice. If you have any questions or concerns in relation to your personal information which may have been transferred as a result of this administration and acquisition, please contact DPO@karenmillen.com
      How we use your data

      The legal basis for processing your personal data

      We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

      We will only collect personal data from you when:

      • we have your consent to do so, or
      • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
      • the processing is in our legitimate interests and not overridden by your rights, or
      • we have a legal obligation to collect or disclose personal data from you.

       

      Uses made of your personal data

      Your personal data is used by Karen Millen to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

      Purpose/Activity

      Type of data

      Lawful basis for processing including basis of legitimate interest

      To create an account and register you as a new customer (either directly or via social media).
      • Identity
      • Contact
      • Consent

      (1) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us;

      (2) To protect our customers, boohoo group companies and website from fraud and theft, which involves automated decision making to assist such fraud prevention and detection.
      • Identity
      • Contact
      • Financial
      • Transaction
      • Performance of a contract with you
      • Necessary for our legitimate interests (e.g. to recover debts due to us)
      • For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

      To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
      • Identity
      • Contact
      • Profile
      • Marketing and Communications
      • Consent
      • Performance of a contract with you

      To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Where you have decided to enter into a competition or event, for the performance of a contract with you

      To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. 
      • Marketing and Communications

      To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
      • Identity
      • Contact
      • Profile
      • Usage
      • Marketing and Communications
      • Technical
      • Consent

      To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and the website products, services, marketing, customer relationships and experiences of our affiliated group companies;

      and for market research, statistical and survey purposes.
      • Technical
      • Usage
      • Consent
      • Legitimate interests (to improve our websites, products, services, marketing, customer relationships and experiences, and those of our affiliated group companies)

      To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
      • Identity
      • Contact
      • Technical
      • Usage
      • Profile
      • Marketing and Communications
      • Consent
      • Legitimate interests (when we share data with credit reference agencies, to ensure credit products are offered to customers who are suitable for it)

        • See further details in the section ‘Marketing preferences, adverts and cookies'

      To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.
      • Identity
      • Contact
      • Usage
      • Consent

      To protect our customers, boohoo group companies and website from fraud and theft.
      • Identity
      • Contact
      • Profile
      • Necessary for our legitimate interests (to detect and prevent fraud)

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

      If you have any questions about how Karen Millen use any of your personal data, please contact our Data Protection Officer at DPO@karenmillen.com.

      How long we keep your data for

      We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

      Marketing preferences, adverts and cookies

      Marketing - your preferences

      We may send you marketing communications and promotional offers:

      • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
      • by email if you have signed up for email newsletters;
      • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

      We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

      We may check your details with appropriate third parties (for example credit reference agencies, such as Experian) before we send you promotions for financial services products. This is to ensure your information is accurate, that the product is suitable for you, and to tailor those offers to you.We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

      From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

      You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

      • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
      • account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

      We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

      Cookies

      Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

      You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

      For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

      Online ads

      We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Karen Millen banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

      Our use of analytics and targeted advertising tools

      We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Bloomreach, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

      In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings . As an added privacy measure, you can also use the The Digital Advertising Alliance (which includes companies such as Google, Bloomreach and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

      If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

      Links to other websites and third parties

      Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

      How we share your data

      We may disclose and share your personal data with the parties set out below:

      • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
      • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
        • third party service providers that we engage to provide IT systems and software, and to host our website; 
        • third party payment processing services (including Paypal and in certain regions Klarna) (please see T&C’s https://www.klarna.com/uk/terms-and-conditions/ https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms for more information to process your payment to us. Karen Millen does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data;
        • services and to provide marketing and advertising services;
        • third party service providers that we engage to deliver goods you have ordered and to manage any returns;
        • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
        • analytics and search engine providers that assist us in the improvement and optimisation of our website;
        • affiliate networks through whom you have accessed our website;
      • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
      • to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other companies in the boohoo group and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that other companies in the boohoo group and these third parties may retain a record of the information that we provide to them for this purpose to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
        • we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
        • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
      • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
      • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
      Worldpay

      Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Karen Millen website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/

      Your data and countries outside of the UK

      The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

      Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/.Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in in the UK. More information about this is available here:https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/sccs-after-transition-period/

      Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

      Your Rights

      You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

      • request access to your personal data
      • request correction of your personal data
      • request erasure of your personal data
      • request restriction of processing of your personal data
      • request the transfer of your personal data
      • object to processing of your personal data
      • request human intervention for automated decision making

       Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@karenmillen.com.

      Request access to your personal data

      You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

      Request correction of your personal data

      You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@karenmillen.com.

      Request erasure of your personal data

      This enables you to request that Karen Millen delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

      Request restriction of processing of your personal data

      You have a right to ask Karen Millen to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

      Request the transfer of your personal data

      You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

      Object to processing of your personal data

      You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

      Request human intervention for automated decision making and profiling

      You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

      We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

      Right to lodge a complaint

      If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@karenmillen.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

      Changes to this privacy notice

      From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

      How to contact us

      We welcome feedback and are happy to answer any questions you may have about your data.

      Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at DPO@karenmillen.com.

      This privacy notice was last updated on 27 July 2023 (Version v1.5)

      KarenMillen.com Limited,

      Registered Company Number: 12054246,

      UK VAT Number: 185 4874 61.