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    Terms & Conditions

    IMPORTANT LEGAL NOTICE

    These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.karenmillen.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

    1. INFORMATION ABOUT US
    1. www.karenmillen.com is operated by KarenMillen.com Limited (“We”). We are a company registered in England and Wales under company number 12054246 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@karenmillen.com.
    2. SERVICE AVAILABILITY
    1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.
    3. YOUR STATUS
    1. You may only purchase Products from us if:
      1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
      2. you are an authorised user of the credit or debit card or payment account (ie Paypal or Laybuy) used to pay for your order; and,
      3. are resident in a country that we deliver to (please see our “Deliveries” page here for further information).
    4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
    2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
    3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
    4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
    5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
    5. DELIVERY
    1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
    2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
    3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
    4. You will own the Products once We have received payment in full.
    5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
    6. Please note postcode restrictions apply. Check your eligibility here.
    7. Working Days excludes weekends and Bank Holidays.
    8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
    9. Premier customers who have purchased premier unlimited delivery before 3rd of June 2024, will continue to receive free returns until your subscription ends. Any new customers from 3rd June 2024 onwards will be charged €3.50 for returns.
    6. INTERNATIONAL DELIVERY
    1. If you order Products from us for delivery to a destination outside the UK:
      1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
      2. you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
      3. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
    7. PRICE AND PAYMENT
    1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
    2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
    3. We accept payment by debit card, credit card and PayPal (if you are making a purchase on the UK Karen Millen website or to an delivery address in the UK). We accept the following cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express.
    4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
    5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
    6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
    7. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/ie/terms-and-conditions . See https://www.klarna.com/ie/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/ie/privacy-notice. Late fees may apply.
    8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
    1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
    2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@karenmillen.com or by post at Karen Millen, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.
    3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
    4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. Please see our Returns Policy here for further information about how to return Products to us.
    9. RETURNS
    1. As an alternative to using your rights under clause 8.1, please note there will be a charge of €3.50 for returning item(s). For further information on returns please see our Returns Policy

      2. 2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

      Premier customers who have purchased premier unlimited delivery before 3rd of June 2024, will continue to receive free returns until your subscription ends. Any new customers from 3rd June 2024 onwards will be charged €3.50 for returns.

    10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
    1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
      1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
      2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
      3. make any refunds due to you by the method you used for payment:
    2. 14days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
    3. 14 days after you inform us of your decision to cancel the Contract
    4. Please see our Returns Policy here for more information about returns and refunds.
    11. FAULTY PRODUCTS
    1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
    2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.
    3. If you discover that your Product is faulty after 30 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
    12. OUR RIGHTS TO CANCEL THE CONTRACT
    1. We may end the Contract at any time by writing to you if:
      1. you do not make any payment to us when it is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
      3. you do not, within a reasonable time, allow us to deliver the Products to you.
    2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
    3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
    13. OUR LIABILITY
    1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
    2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
    14. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
    3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
    15. INTELLECTUAL PROPERTY RIGHTS
    1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
    16. OTHER IMPORTANT TERMS
    1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
    2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
    3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
    4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
    5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
    6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
    7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
    9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
    10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
    17. AFTER-SALES SERVICE
    1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@karenmillen.com.
    2. If you have any complaints these should be addressed in writing to Karen Millen by email to customerservices@karenmillen.com or by post, Karen Millen, PO Box 553, BURNLEY, BB11 9GD.
    3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
     
    18. KAREN MILLEN PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE EXPRESS DELIVERY
    1. Subscription – you can subscribe to Karen Millen Premier from your desktop, tablet, mobile or android device.
    2. Membership – Karen Millen Premier is valid for 12 months and is only available to individuals residing in Ireland.
    3. Karen Millen Account - you must have a registered Karen Millen customer account and be logged in to your customer account to use Karen Millen Premier.
    4. Availability - Karen Millen Premier is available for delivery to Ireland addresses, postcode restrictions apply if using the Express delivery service, check your eligibility here. If your postcode is not eligible for Express delivery, other delivery options are available. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetland.
    5. Orders - you must place your order in accordance with Karen Millen’s Express & Standard delivery timescales.
    6. Delivery- Karen Millen reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
    7. Inclusion - Karen Millen Premier can be used on either the Ireland Express & Ireland Standard Delivery options.
    8. Cancellation - You can cancel your Karen Millen Premier subscription within 14 days of subscribing by contacting Customer Service. A full refund of the subscription fee will be given if you have not made any purchases using Karen Millen Premier delivery through Karen Millen.com. Once a purchase has been made your Karen Millen Premier subscription cannot be cancelled.
    9. Terms & Conditions – You are responsible for using Karen Millen Premier in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Karen Millen reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Karen Millen will inform you of any significant changes to these terms and conditions. All other applicable Karen Millen terms and conditions apply.
    10. Personal use only - Karen Millen Premier is for personal use only.
    11. Delay outside of our control - Karen Millen will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Karen Millen’s reasonable control.
    12. Termination - We may decide to terminate your Karen Millen Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Karen Millen’s interests or another user.
    19. PROMOTION TERMS AND CONDITIONS
    1. Official Karen Millen promotion codes entitle you to an offer on your online order from www.karenmillen.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of KarenMillen.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on KarenMillen.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
    20. GIFT CERTIFICATE TERMS AND CONDITIONS
    1. Gift certificates are not currently available for purchase, if you have an existing gift certificate this can still be redeemed onsite by entering the voucher that was sent to you via email at checkout.
    2. If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase
    3. If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your karenmillen.com account for your next purchase using the same Gift Certificate code.
    4. If you have any additional questions, please contact our Customer Service team
    5. Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash
    6. We cannot replace lost or stolen Online Gift Certificates.
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